Some days ago I decided to try mediatemple (ve) server looking a place where migrate some my clients, I signup and ordered a 512 MB (ve) server, it costs 30$/month, a bit pricey respect other competitors but I was curious to try mediatemple and I was convinced by their website and their Support promise.
After placing my order I waited for my VPS and after 15 minutes (more or less) I got access to it. It looks a classic CentOS base install, but with a big problem, after some seconds in SSH it stopped to respond. ‘strange’ I thought, so I resetted my VPS (to be simple, it resets everything) thinking something was bad during creation of VPS.
After some minutes VPS was up again, with the same problem.
As you can imagine this is not a little problem, I imagine there were a problem with SSH of similar because VPS continued to respond but the console was totally frozen.
It’s strange that nobody in mediatemple tried the CentOS installation .. but ok, problems happens so I opened a ticket in their support.
In the support page there is a message noticing that someone will respond to your ticket in 2 hours (and a funny message “but we can answer sooner!”).
Maybe they took 2 hours to answer me? No .. maybe 1? No .. after 8 hours nobody answered me. So I posted a message “Hey, I’m still waiting an answer here!” and the ticket from ‘new’ became ‘progress’ (I don’t know if it was a casualty or not, but I see the change new -> progress when I posted the second message).
After 8 hours I tryed to re-login in my VPS to try to solve the problem myself, and with my big surprise the problem was over. I don’t know what was the problem and sincerely I doubt that somebody fixed it without notice it to me.
So I closed the ticket and imemdiately wrote to the management, explaining why I was not satisfied and why I can’t accept this kind of service for my clients.
Do you think anybody answered me? I’m still waiting ..
So if you want to know my opinion on mediatemple, it’s really really bad. I know that ‘shit happens’ so if there is a problem and you fix it soon I’m happy. But I cannot accept that someone spend so many words about their ‘Support promise’ and at the first time I need it I don’t get answer at all! From the tech and from the management too!
I ordered Linode and for the moment I’m really happy, I don’t try support because everything worked as expected .. and I’m spending less than mediatemple.
